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Product Owner - (Customer Facing Commerce & Services)

HackerTrailBangkok
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About the role

We are seeking an experienced Product Owner to drive the development of customer-facing commerce and service platforms. This role will focus on enhancing customer journeys, digital engagement, and online service experiences while ensuring alignment between business goals and technology solutions.

Key Responsibilities:

  • Own product vision, roadmap, and feature prioritization for customer-facing digital platforms.
  • Gather and analyze business requirements from stakeholders and customers.
  • Define user stories, acceptance criteria, and functional specifications.
  • Manage and prioritize product backlogs to maximize business value.
  • Collaborate with business teams, designers, developers, and QA teams to deliver product enhancements.
  • Lead Agile product development activities and sprint planning sessions.
  • Monitor customer behavior, platform performance, and business KPIs.
  • Identify opportunities to improve customer experience and digital engagement.
  • Coordinate product releases and ensure successful deployment outcomes.
  • Drive continuous improvement initiatives based on customer feedback and market trends.

What you’ll bring

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, Marketing, or a related discipline.
  • 3+ years of experience as a Product Owner, Product Manager, Business Analyst, or related product-focused role.
  • Strong understanding of Agile/Scrum methodologies and product lifecycle management.
  • Experience managing product backlogs, user stories, and acceptance criteria.
  • Strong stakeholder management and communication skills.
  • Ability to translate business requirements into actionable product features.
  • Experience working with cross-functional teams including business, engineering, QA, and UX/UI.

Benefits and perks

Skills

Required

User StoriesProduct backlog managementAgileCross-Functional CollaborationStakeholder managementRequirements gatheringAcceptance criteriaBusiness analysisProduct RoadmapScrum

Nice to have

ThaiRelease managementProduct Lifecycle ManagementSprint PlanningCustomer ExperienceDigital CommerceRetailQADecision makingCommunicationMarket Analysis

Your contact

N
Nura