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Project Manager - POS

HackerTrailBangkok
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About the role

We are seeking an experienced Project Manager with strong expertise in POS (Point-of-Sale) systems and Retail operations. The role is responsible for leading end-to-end project delivery, coordinating cross-functional teams, and ensuring successful implementation of POS solutions that support retail business processes and customer experience.

Key Responsibilities:

  • Lead and manage end-to-end POS Retail projects, ensuring delivery meets scope, timeline, budget, and quality objectives.
  • Coordinate with business stakeholders, Product Owners, Business Analysts, development teams, QA teams, and vendors throughout the project lifecycle.
  • Drive requirement gathering, solution planning, development, testing, deployment, and production rollout activities.
  • Manage project schedules, resources, dependencies, risks, and issue resolution.
  • Collaborate closely with retail business users to understand operational requirements and ensure solutions align with business needs.
  • Coordinate system integration activities involving POS, payment gateways, inventory management, CRM, ERP, and loyalty systems.
  • Facilitate SIT, UAT, and production deployment activities.
  • Monitor project progress and provide timely project status updates to stakeholders and leadership.
  • Identify project risks and proactively define mitigation and contingency plans.
  • Maintain project governance, documentation, meeting notes, and reporting artifacts.
  • Ensure smooth communication among internal teams, clients, and third-party vendors.

What you’ll bring

  • Bachelor’s degree in Information Technology, Computer Science, Business Administration, Retail Management, or a related discipline.
  • 5+ years of experience as a Project Manager in software development, system implementation, or digital transformation projects.
  • At least 2 years of hands-on experience managing projects within the Retail domain, preferably involving POS systems.
  • Hands-on experience delivering projects related to POS, Store Operations, Omnichannel Retail, Inventory Management, Loyalty Programs, or Payment Systems.
  • Strong understanding of retail business processes, including sales transactions, inventory management, promotions, and customer loyalty programs.
  • Strong knowledge of software development lifecycle (SDLC) and project management methodologies.
  • Proven experience in stakeholder management and cross-functional team coordination.
  • Excellent communication, problem-solving, and leadership skills.
  • Experience working with vendors, system integrators, and distributed delivery teams.
  • Ability to manage multiple priorities in a fast-paced environment.

Benefits and perks

Skills

Required

Vendor managementLeadershipStakeholder managementCommunicationSDLCRetailRisk ManagementProject Management

Nice to have

Inventory managementAgileCRMWaterfallERPStore OperationsLoyalty ProgramsBusiness analysisUATDeploymentSystem integrationProblem-solving

Your contact

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Nura