More details will be shared during screening.
Job Description:
Drive Customer Success and Growth at HackerTrail
Join HackerTrail as a Customer Success Manager in Coimbatore and play a pivotal role in enhancing client satisfaction, retention, and engagement within the dynamic Information Technology and Services sector. Collaborate cross-functionally to deliver seamless onboarding, proactive account management, and ensure client health using advanced Customer Success Platforms.
Your expertise will empower our clients’ success and drive renewal growth by leveraging insights from NPS, Client Health Scores, and Customer Engagement metrics. Be at the forefront of building long-lasting partnerships and maximizing value from our SaaS offerings.
Job Requirements:
What You'll Bring
We seek a Customer Success professional with strong skills in managing client relationships and driving retention. Key qualifications include:
- Proven experience in Customer Success or Client Experience roles, ideally at the manager level
- Expertise in Client Retention, Account Management, and Cross-Functional Collaboration
- Strong understanding of NPS, Client Health Scores, and Customer Engagement metrics
- Experience working with SaaS or Customer Success Software platforms
- Excellent communication, reporting, and client management skills
Benefits:
Why HackerTrail?
- Collaborative and inclusive culture focused on innovation and growth
- Opportunities for professional development and learning
- Flexible work arrangements supporting work-life balance
- Competitive rewards and recognition programs
Required Skills:
Client retentionCross-Functional CollaborationAccount ManagementReportingCommunicationClient management
Optional Skills:
UpsellingSaaSCRMPresentation
Posted by:
SK
Sai Krishna Nayak
sk@hackertrail.com